Why consider ICT-Sourcing?

First, a definition: ICT is Information and Communications Technology. This is a traditional term for what is now known as IT or Digital.

Clients tell us that they have used most of the big brand sourcing firms and have felt that the results have been disappointing on at least 50% of occasions. Furthermore, some clients are fed up with the 'land and expand' tactics of some firms that have led to 7 figure sourcing fees.

In addition, some clients feel that the current trend for AI driven sourcing methods have lost sight of the bedrock principles of outsourcing.

Most clients have a Procurement team with a sourcing / buying processes connected to existing Finance and Procurement systems, which are often ignored by external sourcing consultants.

We are unashamedly 'old school' sourcing consultants who are happy to use your processes or our process which is built on time-proven publicly available outsourcing guidelines, which we adapt using current best practice methods.

Our ethos is "Traditional and Trusted to deliver Todays Outcomes".

What do we deliver?

We deliver improved probability of sourcing success by embracing and enhancing established and operationally resilient industry good practice and not reinventing the wheel.

Our reference points are ISO 37500 (Guidance on Outsourcing), the Outsourcing Professional Body of Knowledge (OPBoK) and Intelligent IT Outsourcing from the London School of Economics.

These publicly available knowledge sources were developed by top outsourcing professionals (clients, sourcing consultants and suppliers) from around the globe.

We enhance (turbo-charge) the defined processes and templates as set out in the above guidance by blending in the best of current sourcing practices, such as the use of extensive workshops with suppliers.

Furthermore, use of proven sourcing frameworks provides C-Level confidence that 'all of the bases' are being properly considered and applied.

When to provide DORA information & penalties

What is our experience?

We are a team of sourcing consultants each with a minimum of 20 years of successful outsourcing experience. Our consultants have Net Promoter Scores (NPS) of 9.8 and higher. We can work together as a team or individually as required.

Resent sourcing projects including selecting service integrators (SIs) for Microsoft D365 and Salesforce. We have also lead a project from concept to contract for Applications Support services, provided QA on other sourcing projects that were in potential trouble, improving value for money on an existing contract (via service tower benchmarking) and assisted a client in a potential contract dispute.

We are unashamedly 'old school' with a modern outlook. We believe in reusing defined wisdom to ensure the best possible results are achieved. For example, successful outsourcing identifies four different stages of governance with varying stakeholders and levels of decision making accountability (ISO 37500, section 4.4).

For us, your sourcing project, becomes highly important to us whether we are contributing one day, one week, one month or one year - no job is too small.

How do we deliver?

We have found that the three outsourcing guidelines that we utilise have the same general structure, see illustration, where:

A is the Preparation work which is includes many touchpoints such as Sourcing Strategy, Business Case, Required Outcomes, Retained Organisation Impact

B is the Supplier Selection

C is Transition where the service / solution is built and

D is operating the Live service, with a three (typical) months warranty period

Many other sourcing approaches focus on Supplier Selection alone. We have developed a Sourcing Plan that integrates the three approaches and also includes current operational resilience best practice in the market place.

Three methods with the same core approach provides a range of interlocking templates and checklists ensuring that all aspects of the the outsourcing project are properly 'triangulated' which provides confidence to the Programme Team and C-Suite.